A customer says their CRM, messaging, or email integration stopped working. This support runbook helps SaaS teams find the affected workspace, classify the failure, recover safely, and know when engineering is actually needed.
Integration software is not one category. Unified APIs, webhook gateways, outbound webhook infrastructure, event delivery, and embedded iPaaS each solve a different data-movement problem. This framework helps B2B SaaS teams identify the layer they need before they compare vendors.